For over 20 years, we've been a leader in crafting premium pergolas and gazebos. Our unwavering commitment to quality starts with meticulous construction using heavy-gauge aluminum. This not only creates stunning designs but also ensures unmatched structural integrity that will withstand the elements for years to come.

Yes, we are proud to offer industry-leading product warranties. Our warranty terms and conditions vary by model and can be found on the individual product's page as well as in the product's assembly instruction manual.

Contact Paragon for any manuals which are no longer available on the site.

While pergolas and gazebos are not considered permanent structures, we advise that you check with your municipality before installing, as some municipalities can limit the size of the structures you can install on your property.

Our gazebos and pergolas do not require assembly by a licensed installer. All structures are designed to be assembled by DIYers. However, with some of our products you may need assistance with the larger parts as well as to reduce the overall installation time. We recommend 2- 3 Assemblers.

Paragon Outdoor does not offer installation or assembly services.

Replacement parts may be available to purchase directly through Paragon. Please contact our Customer Service team at 877-782-4482 for questions or assistance with locating replacement parts.

Yes, on our Lugano Louvered Pergola, we offer a 1 Year Extended Warranty when it is registered on https://costco.paragon-outdoor.com/pages/warranty-registration within 1 month of purchase.

Soft top pergolas are a versatile and attractive option. They offer sun protection while being an elegant addition to your outdoor space.

Yes, the Lugano Pergola is our best-selling louvered pergola. The louvers are manually adjustable and rotate up to 135º.

These versatile screens are designed to enhance your outdoor experience by providing superior protection against sun and wind. Manually adjustable, customize coverage for the perfect balance of shade and shelter. Built for durability, they feature an aluminum frame and a high-quality screen. They block 95% of sunlight and withstand winds up to 54 MPH, transforming your pergola into a cozy, inviting retreat.

The only difference between these two models is their height. The Vesta is taller at 92.5" compared to the Inferno at 72.5".

Yes, our Patio Heaters are the perfect solution for any outdoor space- both residential and for businesses. Crafted using galvanized steel, our heaters are meticulously engineered to endure outdoor conditions, ensuring durability and reliable performance.

Our patio heaters are fueled by a standard 20 lb. propane tank.

We accept all major credit cards, including American Express, Master Card, Visa, Diners, Discover, Shop Pay, Google Pay, and more.

We currently ship standard ground delivery within the contiguous United States.

Sometimes confirmation emails end up in your spam or junk folder. If you did not receive your confirmation email, please contact Customer Service by phone at 877-782-4482 or by emailing NextSupport@paragon-outdoor.com.

Please contact Customer Service immediately by phone at 877-782-4482 or by email at NextSupport@paragon-outdoor.com if your order arrives damaged or is missing parts.

We are happy to accept your return within 30 days of delivery for any reason. Please visit the Returns page for additional information. All returned items must be in the original packaging, undamaged, unused, and in good condition. Please remove all original shipping labels from the box and include the original packing list with your return.

Please contact Customer Service by phone at 877-782-4482 or by email at NextSupport@paragon-outdoor.com for assistance.